General Questions

• Are pets permitted?
  It is prohibited to bring pets, with the exception of guide dogs, service dogs for those with disabilities, and pets used for pet therapy purposes, as certified by national health service doctors.
• Does the building offer Wi-Fi connectivity?
  There is a local Wi-Fi connection, to be used solely to download the audio guide.
• Is there a cloakroom in the building?
  Yes. Before entering the exhibition areas, all backpacks, handbags, umbrellas and other large items must be left in the cloakroom. This service is provided free-of-charge.
• Can I get to the exhibition on public transport?
  The Compagnia Pisana Trasporti Autolinee Toscane offers a rapid, frequent bus service that stops in front of the entrance to Palazzo Blu. The relevant buses are marked as follows: 2, 4, 5, 14, LAM ROSSA (RED) and LAM VERDE (GREEN).
• Does the building offer private parking?
  No, Palazzo Blu does not have a private parking lot.
  For those visiting Pisa by car, relatively low-cost parking is available at the Pisa Mover SAN GIUSTO/AURELIA STATION – accessible from Via di Goletta and from the new roundabout at Via Aurelia – which offers two large park-and-ride parking lots, enabling you then to reach the train station in a matter of minutes. Once you have reached the station, Palazzo Blu is located around 10 minutes on foot along the street called Corso Italia

Ticket Office

• Where can I purchase tickets?
  Tickets can be purchased at the Palazzo Blu ticket office until they are sold out. We very strongly recommend that you purchase your ticket online for safety reasons and to avoid disappointment
• How can I purchase tickets online?
  To purchase your online ticket for the exhibition, you will need to visit this page. Then click on BUY and choose from the option for open tickets or fixed-date tickets. You then select the date on the calendar, and choose your preferred entry time from the available slots marked in green. Then select the quantity of tickets that you intend to purchase and add them to the cart. Click on Go to Cart to complete the purchase. Select the payment method and the collection method (*to enter the exhibition all you will have to do is show the ticket on your device). Wait for confirmation that payment has been completed and for the subsequent arrival of the ticket in PDF format via email. If you do not receive notification immediately, check your spam folder or your personal area in the “ORDERS” section on vivaticket.it. The procedure requires registration within the portal.
• How do I know if there are still tickets available?
  To check availability click here
  *Key:
  Grey = there are no tickets available online or at the ticket office [SOLD OUT]
  Green = tickets available online or at the ticket office in Palazzo Blu
• Do I have to print the ticket?
  No, the ticket can simply be shown on your mobile device. The important thing is that you must have the code for the completed booking.
• To access the exhibition, do I have to purchase tickets in advance?
  The pre-sale purchase of a ticket for the exhibition is strongly recommended but is not compulsory.
  Even if there are no tickets left online, you may be able to purchase a ticket at the ticket office on the day of your visit.
  It is only essential to book the date and time slot when you are purchasing pre-sale tickets for organized groups or school groups; this must be done via our booking office or by sending an email to th.gruppi@vivaticket.com
• What is an open ticket?
  An Open Ticket gives you the option to enter the exhibition – on one occasion only – at any time and on any date (when the museum is open), until the end of the event.
  The Open Ticket costs €16, in addition to which you must also pay the booking fee.
• Can I request the reimbursement of a purchased ticket?
  Should it prove impossible for you to use your ticket for reasons outwith the organizer’s control, the cost of the entry ticket shall not be reimbursed. Before completing the purchase, whether online or at the ticket office, please check carefully all of the relevant details (such as, for example: date, timeslot, number of tickets purchased).
• Can I book entry to the exhibition in advance and pay later?
  No, it is not possible to book your entry ticket by email or phone and then pay for it when you visit the exhibition in person. As such, you will have to purchase your ticket using the methods set out above or directly at the ticket office.
• Can I book a guided tour?
  The educational services on offer include guided tours both for school students and for the adult public. All of the details can be found at questa pagina.
• How can I book for a group or a school?
  For organized groups or school groups, you can book a ticket by contacting the booking office using the following details:

  • Infoline Palazzo Blu
    050.916950
  • Kinzica Società Cooperativa
    377.1672424
  • info@kinzicacoop.it
• I’m an individual, can I book entry to the exhibition in advance and pay later?
  No, it is not possible to book your entry ticket by email or phone and then pay for it when you visit the exhibition in person. As such, you will have to purchase your ticket using the methods set out above or directly at the ticket office.
• Are there any dates and times when the opening hours are different?
  Yes, the hours are longer on certain public holidays, as set out below:

  • 01.11.2023: from 10,00 to 20,00
  • 24.12.2023: from 10,00 to 20,00
  • 25.12.2023: from 10,00 to 20,00
  • 26.12.2023: from 10,00 to 20,00
  • 31.12.2023: from 10,00 to 20,00
  • 31.03.2024: from 10,00 to 20,00
  • 01.04.2024: from 10,00 to 20,00

The Exhibition

• How long does it take to visit the exhibition?
  If you’re visiting the exhibition on your own (without a guide), we would estimate that it will take you around 45 minutes, on average. It’s hard to be more precise, as every visitor makes their way round the exhibition at their own pace. For their part, the guided tours last around one hour.
• What do I need to do to visit the exhibition with the audio guide?
  The audio guide is a free service, included in the cost of the ticket and usable with your own device by downloading the Start AG app.
• Which are the best days and times to visit to avoid delays and crowds?
  We recommend that you visit the exhibition on a weekday to avoid the lines that sometimes build up on the weekend. In any case, we strongly recommend that you purchase your ticket in advance.
• Can I take photos and videos inside the exhibition?
  Yes, you may take photos and videos, as long as you do so without using your flash and exclusively for personal purposes. Please also avoid using tripods or additional lighting.
• Is there a bookshop?
  Inside the exhibition, there’s a bookshop where you can find all manner of wonderful biographies, monographs, exhibition catalogs and other items, as well as, of course, the catalog for the exhibition “The Avant-Gardes: Masterpieces from the Philadelphia Museum of Art” and all the associated merchandising.
• Is the exhibition suitable for children?
  The exhibition is suitable for everyone, including children. Indeed, there is a dedicated audio guide service for children.
• Can I bring a stroller to the exhibition?
  Palazzo Blu has no architectural barriers, so you can access the exhibition with a stroller.
• What concessions are available for those with disabilities?
  Access by those with disabilities is subject to a concessionary ticket price (€12, along with the booking fee).
  Any companion visiting with the person with disabilities can access the exhibition for free, but must collect a ticket from the exhibition ticket desk.
• Is the building accessible by those with disabilities and are there disabled restrooms?
  Palazzo Blu has no architectural barriers, and so it is fully accessible to those with disabilities; it also includes disabled restrooms.
• Is the exhibition route fully accessible by those with disabilities?
  Yes, the exhibition is easily accessible by those with disabilities, and the route has no obstacles, staircases or architectural barriers.
• I need a wheelchair to visit the exhibition, but I don’t have one of my own – can I book one for use at Palazzo Blu?
  Palazzo Blu has two courtesy wheelchairs, located in the cloakroom, which are available for those who may require them.